Crews are working to repair a 30-inch water main break that happened Monday evening on Van Aken Boulevard. A boil alert was in effect Monday evening and most of Tuesday and has since been lifted.
According to the Cleveland Division of Water, a boil alert advisory was issued for parts of the following areas:
- Shaker Heights
- Lyndhurst
- South Euclid
- Highland Hills
- Warrensville Heights
- North Randall
- The East Side of Cleveland
Van Aken Boulevard is closed in both directions from Onaway Road to South Woodland Road. Additionally, Southington Road is closed from Van Aken Boulevard to the Ludlow area of Cleveland. Road closures are expected to remain in effect through the week.
On Tuesday, the road was still closed as crews tried to repair the water main. Cleveland Water told News 5 they restored water pressure to all customers by 9:15 p.m. Monday, adding that the broken main wasn't directly used to supply water to customers.
Some residents say Cleveland Water never notified them about the advisory.
“I want some more answers on why this happened; again, they need to let the community know they need to boil their water for their safety," said one resident who lives just a few blocks from where the water main broke.
News 5 reached out to Cleveland Water about how they notify the public when their water is impacted, and they responded with the following:
"Cleveland Water uses CodeRed for emergency notifications. A recorded voice message was sent out at 10:20 pm Monday. To receive an emergency notification, customers must have a phone number listed in their water account. We have and will continue to urge customers to add a phone number to their accounts."
The cause of the water main break is unknown at this time, officials said.
